Så sparker stifteren af Triton tilbage.
Han har lavet dette indlæg i en STOR FB Triton gruppe.
I often hear “others
test for this, and you don’t”
So lets tackle this head on and explain why…..
First of all just because somebody calls themselves a lab doesn't mean they are.
There are important points to having a good laboratory service for any industry (in our case reefkeeping)…..
1. You need to
test for elements that have a real value for the customer.
Meaning when you have a parameter that is not testable for the aquarist at home, and or results are more accurate and usable when tested in a laboratory (due to less errors or a better more accurate method used). In the case of salinity, nitrate, and especially KH this is not true at all.
Here is why:
Salinity is a calculated value based on the Sodium (Na) and Chloride (Cl) values from the ICP-OES
test which can have high errors, especially Chloride (which is why we don’t offer this) and don’t reflect a usable salinity measurement compared to what aquarists have at home already.
Nitrate is a value that we first tested with our HPLC laboratory many years ago, being the first company to offer this service to aquarists. After several thousand tests we and our customers realised that the changes in the sample over time and in the reef tank combined with the high limit of detection (LOD) made this
test not as useful and had a very low value to our customers. That was one of the reasons for us to stop HPLC testing all together. For a lot of traditional reefkeepers nitrate is still an important parameter, so it is easy to see why a copying company would use that parameter to attract customers, even when knowing there is little value to it or indeed being able to
test it accurately.
Alkalinity (KH) is the worst of all of them as it is one of the fastest changing parameters in the reef aquarium, the time from the sample being taken to the
test being carried out can have major impact on the results. The testing method is the same in the lab as it is at home (PH based Titration). There is therefore absolutely no value to it…. you could even say it could be harmful if adjustments are made off the back of it. Testing carried out at home would be much more usable and relevant. Again a company that doesn't understand reef chemistry or doesn't really care about its customers will use a parameter like this to attract new customers and sell something without any true value.
2. You need to be able to carry out real research to create valuable set points for reefkeeping. Other companies cannot say the same, as they simply bought a machine without the years of research prior, they do not have the benefit of building their own set points.
Most of the parameters we introduced into reefkeeping were unknown and previously unmeasurable. The understanding of which elements coral aquariums need and how much of these elements are needed by interpreting analysis data is much more important then just receiving the data from an unproven method.
We receive emails daily requesting help from customers who went elsewhere but found themselves with unusable data as there is no follow up guidance given. We have invested in our support network at Triton, our service does not end when you receive the analysis, in fact it is only the beginning!
Over the last 10 years we at Triton have proven all of our products and services along with our unrivalled knowledge in the field. We have not just bought a machine and expected your trust. We had to earn that trust over many years and many proven results. That is what makes our lab service valuable.
One final point, everything that our competitors offer, we could, but we don’t, not because we don’t have the equipment or the expertise, but because we choose not to. So instead of making the statement “others
test for this, and you don’t” you should be asking…
“WHY don’t Triton do this?”
Hopefully you now see why…..
Best Regards Ehsan Dashti
Så, der kæmpes om kunderne i det store udland
